Head office

Ralph Vines

Assists and advises dealer partners on most legal matters, O.E.M. issues, lender issues, as well as the buying/selling of dealerships. Provide mentorship for new dealers and General Managers to help them avoid pitfalls that they may not have had experience handling. Monthly financial statement analysis and review. Fixed Operations training.





regional training director

Rick Jackson

With over 32 years of experience in the automotive industry—including more than 20 years as a General Manager and General Sales Manager—Rick brings a deep well of knowledge and leadership to the table. His comprehensive understanding of dealership operations, paired with his friendly and approachable demeanor, allows him to build strong, effective relationships at all levels of an organization.

Rick holds Dealer-Level certifications across multiple domestic and import franchises, demonstrating his versatility and commitment to excellence. In his current role as Director of Operations at Advanced DMS, he plays a key role in overseeing every aspect of a dealership’s day-to-day functions.

Rick’s expertise spans dealership sales, sales management, service advisor training, product knowledge, and overall dealership efficiency and productivity. His proven ability to elevate performance makes him an invaluable asset to any dealership aiming to improve operations and drive sustained success.

James Davis

Monitors websites (monthly) to make sure they are being maintained regularly i.e. service & sales specials are current/relative, pics of inventory are consistent & up to date (No inventory showing up with snow on it in July), all buttons contained within the website that were designed to make the client have a good experience with your dealers work as they are intended.

Monitors the performance of your internet team, as well as all lead providers, to make sure that they are performing at or above industry standards.

Helps design and implement word tracks for dealership personnel to use to give clients a better experience and produce more dollars for the dealer.

Makes sure that the BDC/Internet team and the variable management team are working together to maximize all opportunities.

finance specialist

Ricky Staub

29 Years experience in Automotive dealership industry. A results-driven and highly experienced Finance Automotive Director with over 16 years of expertise in managing car loan programs, process optimization, contract management, and the execution of automotive finance strategies. Proficient in identifying market opportunities, enhancing profitability, driving operational efficiency, and ensuring seamless management of contracts in transit programs. Demonstrated success in improving loan penetration, optimizing process results, and leading cross-functional teams to meet organizational goals. Most of all, protecting the Dealer group in compliance with processes.

  • Managed loan origination, underwriting, and approval processes for automotive finance products, increasing loan portfolio size.
  • Enhanced contract in transit (CIT) program, ensuring compliance with all relevant legal and financial regulations and improving process accuracy.
  • Provided strategic guidance on market trends and automotive financial products to internal teams, driving innovation and improving service offerings.
  • Collaborated closely with the sales and operations teams to ensure seamless communication and a streamlined customer experience.
  • Spearheaded the development and execution of car loan and finance strategies, achieving a increase in loan penetrations  and improvements in loan processing efficiency.
  • Managed and optimized the contract in transit (CIT) program, ensuring the timely and accurate execution of contracts and minimizing delays in loan disbursements.
  • Collaborated with executive leadership to identify new revenue opportunities, resulting in growth in annual revenue.
  •  Developed and maintained relationships with automotive manufacturers, dealers, and financial institutions to drive successful partnerships and business outcomes.
  • Oversaw a team of finance professionals, ensuring effective training, performance management, and development of team members.
  • Led the analysis of key financial metrics, providing actionable insights to improve processes and financial outcomes for automotive loan products.
  •  Improved customer satisfaction by streamlining loan approval processes and enhancing the speed and transparency of customer interactions.
finance specialist

Jordan Shirley

Jordan Shirley is an accomplished automotive professional with over 10 years of comprehensive experience spanning every aspect of dealership operations, including service, sales, finance, and management. Leveraging a strong foundation in customer relationship management and team leadership, Jordan has consistently driven business growth, improved customer satisfaction, and strengthened dealership performance.

Throughout his career, Jordan has demonstrated a deep understanding of dealership dynamics, excelling in roles that require cross-department collaboration and strategic oversight. His tenure at CarMax as a Service Manager honed his expertise in vendor relations, operational efficiency, and customer service excellence. Transitioning into sales and marketing roles, Jordan further developed his skills in building client relationships, managing digital presence, and executing marketing campaigns to increase visibility and sales.

Jordan’s experience with Twin City Dealerships, a multi-brand dealership group representing manufacturers such as Mazda, Cadillac, Nissan, Honda, Hyundai, GMC, Buick, and Genesis, allowed him to cultivate deep product knowledge across diverse automotive brands. He successfully guided customers through their purchasing journey, ensuring a seamless transition from online inquiries to in-person experiences. His adaptability and expertise in both digital and traditional sales strategies enabled him to drive conversions, boost customer retention, and strengthen dealership performance.

With a well-rounded background in sales strategy, financial oversight, and process optimization, Jordan is committed to delivering value to both customers and dealership partners. His passion for the automotive industry, coupled with his dedication to continuous improvement, positions him as a trusted leader and key asset in driving operational success and customer satisfaction.

Head office

Eleanor Wescott

Eleanor works with our dealer partners, and their Controllers and Office Managers to help analyze current accounting processes in the hope of offering suggestions that may prove to be better and more efficient alternatives.

Works with me to provides a monthly financial statement review (for select partners) that focuses on accounting inconsistencies and areas in the dealership that show the need for improvement i.e. receivables, hours per R.O, Variable PVR, & R.O.I. If we see something out of line many times we will ask the Controller/Office Manager for schedules (more detail) for areas of concern. Most partners find that after a few months of our involvement many of the things that should be done on a monthly basis now get done because they know someone is looking and asking the question.

Head office

Amy Zielke-Huff

Amy M. Zielke-Huff is a seasoned leader with over 30 years of experience in the automotive industry, recognized for her excellence in customer experience, human resources, and operational management. She has played a pivotal role in driving dealership performance and continuous improvement through strategic account management, tailored training, and relationship building. Amy’s diverse background includes leadership positions with top-tier organizations such as Fiat Chrysler Automobiles, Cole Automotive Group, and DaimlerChrysler, as well as impactful roles in consulting and regional development.

Her career is marked by a consistent record of enhancing customer satisfaction, optimizing operational processes, and fostering dynamic team environments. In addition to her industry accomplishments, Amy’s service as an Executive Officer and Platoon Leader in the United States Army Reserve has further honed her skills in leadership, logistics, and strategic planning.

Committed to excellence and innovation, Amy brings a wealth of expertise and a proven track record to her role, ensuring that every aspect of client interaction and dealership performance is driven by professionalism and a deep understanding of the automotive landscape.