Monitors websites (monthly) to make sure they are being maintained regularly i.e. service & sales specials are current/relative, pics of inventory are consistent & up to date (No inventory showing up with snow on it in July), all buttons contained within the website that were designed to make the client have a good experience with your dealers work as they are intended.
Monitors the performance of your internet team, as well as all lead providers, to make sure that they are performing at or above industry standards.
Helps design and implement word tracks for dealership personnel to use to give clients a better experience and produce more dollars for the dealer.
Makes sure that the BDC/Internet team and the variable management team are working together to maximize all opportunities.
Monitors CSI and all O.E.M. programs to ensure the dealer that his team is maximizing all incentive opportunities with each manufacturer, as well as meeting all the requirements of each manufacturer.
Monitors (monthly) all manufacturer/dealer training i.e. technician, advisor, sales associates, etc. to make sure that the dealership is meeting manufacturer standards.
Monitors finance compliance.
Monitors dealerships quarterly to make sure dealerships are meeting at the very least the most important OSHA guidelines, i.e. the use of goggles, completing fire extinguisher checks, as well as a visual inspection of the service and parts departments for obvious violations.
Service Advisor training on the basic (drive) selling process.
Helps our dealer partners to analyze and evaluate their current H.R. process to make sure that they are not putting the entire operation at risk because of vacant processes. This includes but is not limited to building and implementing employee handbooks, establishing a consisting on-boarding process, sexual harassment training, etc.
Eleanor works with our dealer partners, and their Controllers and Office Managers to help analyze current accounting processes in the hope of offering suggestions that may prove to be better and more efficient alternatives.
Works with me to provides a monthly financial statement review (for select partners) that focuses on accounting inconsistencies and areas in the dealership that show the need for improvement i.e. receivables, hours per R.O, Variable PVR, & R.O.I. If we see something out of line many times we will ask the Controller/Office Manager for schedules (more detail) for areas of concern. Most partners find that after a few months of our involvement many of the things that should be done on a monthly basis now get done because they know someone is looking and asking the question.